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Air Journey Complaints In Greece Drop In 2009

Complaints made final yr by passengers in opposition to airline corporations dropped 13 % when in comparison with 2008, based on knowledge launched by the Civil Aviation Authority.

Based on the info, throughout January-December 2009 the authority obtained a complete of 556 complaints in opposition to 644 complaints made in 2008 for a similar interval.

Out of the complaints, 360 of them referred to flight cancellations and delays and overbooking incidents and the remaining 196 involved misplaced or broken baggage.





In 417 of the reported instances (75 %) passengers had been compensated. The remaining 139 instances are within the means of a closing answer.

The authority stated that 9 carriers that had refused to adjust to the principles in 2009 had been fined.

Underneath Regulation (EC) 261/2004, airways must pay damages within the occasion of denied boarding, flight cancellation or lengthy delay and broken or lack of baggage. The quantity of compensation will increase with the variety of miles of a flight.

Based on the authority, if an airline refuses to honor its obligations below European Union regulation 261/2004 then passengers ought to report the incident to the airport supervisor and if mandatory, to the central workplace to ensure that the issue to be resolved.

Contact for complaints: 210 8916150, 210 8916193 and fax: 210 8947132.

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